The Difference in Doing it Right!

We all want to be the best that we can be 100% of the time! The reality is that we all make mistakes sometimes, never intentionally, but things just don’t always happen as planned. Recently I received an e-mail with a fantastic statistic! Signature HomeStyles’ order accuracy rate is 99.94%! Wow! Then I started thinking about the thousands of items that are shipped from our facility day-after-day and what it means to our customers and business to have such a great accuracy rate.

What Does It Mean?
It means that thousands of Hosts received their Shows and gave the orders to even more thousands of their neighbors, friends and families and they all got excited to be able to show off the new items in their homes. It was easy because everything was nicely bagged and tagged so the Host didn’t have a garage or living room full of products to sort. It was easy because the Host didn’t receive any calls that her Guests were missing items. And the Host can enjoy all her FREE products and those she purchased in her half-price shopping spree!

A happy Host will be willing to host another Show, and she will shout the praises of Signature HomeStyles at future bookings. The positive effects from doing a good job in the first place ripples a long way down the line of our customer base. So a big SHOUT OUT and THANKS to the Warehouse Team for a job well done!

Teamwork Makes the Dream Work
And what about those times when there are unintentional mistakes? The true colors of an organization come through when things go wrong! How do they make it right? Whether we made a mistake or the customer just didn’t like the item they received, the Signature HomeStyles staff takes care of the customer. It’s been said that a happy customer may tell one other person about the company but an unhappy customer will tell more than 10 other people. Bad news travels faster than good news! We want the good news about Signature HomeStyles to travel so customer service is a top priority. A big SHOUT OUT and THANKS to our Customer Service Team for a job well done!

Making a Difference
Somewhere along the way I picked up the phase, “If it’s worth doing, it’s worth doing right!” Why? Because doing things right does make a difference…

…A student comes home from school and drops his school papers in a basket on the kitchen counter and a mom will know exactly where to find them later. A neighbor comes to visit and admires the new grouping on the wall of the house next door and the owner is glad she hosted a Show and got her walls decorated for FREE. A grandma picks up her magazine from the basket by her chair and is delighted that her daughter gave it to her, saving her steps every day. Before her Guests arrive, a Host lights the candles at her table and admires the linens that have given new life to her antique table.

A teacher in the Midwest jumps in her car to go do a Show and is thankful that she can supplement her income and pay for her summer courses. A retiree in Canada holds Shows to pay off debt and build up her retirement account. A mom in the south watches her kids on the swings at the park and is grateful that she can be with them during the day and her business helps them to make ends meet. A family in the east has had a rough time financially and they bow their heads as they gather around the table thankful that mom works for Signature HomeStyles.

When you do things right…it DOES make a difference!